Turnstyle Consignment - Tempe Arizona

I have been consigning and shopping here for over 9 years. In the past years they have been great! They used to have great customer service, clothing options, and household items, purses, etc. After today, it’s unlikely that I’ll ever go back. I have never been treated so rudely trying to consign clothes. I showed up yesterday (on a Saturday) after double checking their consigning hours online. When I showed up there was a sign on the door that Thursday and Saturday are by appointment only. So, I loaded my car back up with my clothes and went back today instead. I called to make sure they were taking walk-ins. I got all my stuff out and walked up to the door. Today, there was a sign that said check in before bringing your items in. Since I was already at the door I figured I’d check in, then just take the items back to the car if need be. Upon entering a lady yelled….and I mean yelled across the room while waving her hands at me, “Did you not see the sign outside, you’re supposed to check in first!” Everyone in the room stopped and looked up. I was caught so off guard by her hostile response that I almost turned around and walked out. I told her that I had indeed saw the sign yesterday when I showed up regarding appointments on Saturday and was there for a second time since they failed to post their correct consigning process on their website. Against my better judgement I stayed and waited the 45 minutes to consign. I looked around and it was if the place had turned into a complete thrift store. They were selling shoes with the soles falling off, sweaters with holes in them, and pants that had stains all over them. I seriously have been shopping here for almost a decade! Never again will I go to a place where I am yelled at, spoke to in a condescending manner, and provided with junk to purchase. I’m not sure if management changed but they better take a long look at their customer service because they just lost a very long time loyal customer! I hope they see the sign for themselves!

Turn Style is a popular thrift store chain that offers a wide selection of secondhand clothing, accessories, and household items. They have several locations in the Tempe, AZ area, where customers can find bargains on gently used items from popular brands. Based on online reviews, Turn Style is highly rated for their expansive inventory of quality items, affordable prices, and friendly staff. Customers have also praised the store for its organized and clean shopping environment. If you enjoy thrift shopping and are looking for a place to find unique and affordable items, Turn Style may be worth checking out.

Walked in to consign some clothing. Hauled a huge pile of clothes to the back. Apparently I missed the paper sign saying to park in back for consignment. On my way to the back I passed 2 employees who didn’t say a word. When I got to the back the lady asked if I saw the paper sign, to which I replied, I had not, and even offered to walk back through the store and pull around back. She said that’s not a problem, but there was a waiting list. However, everybody on that list was crashed off felt like there was a bit of an attitude which I’m sure it’s annoying that people walk right past that sheet of paper often. I have about five items that they accepted and I will update after that process unfolds.

LOVE THIS PLACE!! I have been shopping and consigning for years at Turn Style, I usually shop here first before going to any other stores. I'm always amazed by what I find, they carry quality brands and have a great selection. The racks are usually organized not only by size but by color so it makes finding a particular item much easier. The staff is friendly too. Also want to thank the young man at the cash register, I was there this past Saturday and he helped me find my sunglasses I had lost while I was shopping. You were a life-saver!!